The Entrepreneurial Spirit
Quote of the Week: “I don’t know anything about cars” – Edward Whitacre, new Chairman of General Motors. Saturn: As most readers of this missive know, before losing my mind and entering politics, I was in the car dealership business for 25 years. As many of you probably don’t know, I was the first Saturn retailer (Saturn was avoiding the term "dealer") chosen by the company back in 1987. I was on the "Franchise Operations Team" that helped develop and grow the retail system that has demonstrated its success in providing high levels of customer service. I opened one of the first 25 stores in 1989 and eventually owned and operated 5 Saturn Facilities in Orange County by 1997. I sold my business to a subsidiary of General Motors in 1998 when GM (in one of their many recent mistakes) decided that they could run dealerships better than individual dealers could, and my business was their first acquisition (That experiment failed a few years later and they sold the stores back into the market). As you can imagine, I have more than a little experience with the … Read More