Posted by Jeff Solsby at 12:00 am on Sep 09, 2009 Comments Off on “So Messy”
(Note: cross-posted here and at RedCounty)
"So Messy." Those words are weapons hurled in a moment of
Delta-house bravado turned around to be the political epitath of
their author. The sad situation with Assemblyman Mike Duvall, while
still developing, offers a prime opportunity to illustrate some
crisis communications maxims that are as true now as ever, and
apparently bear repeating:
1. Saying nothing is stupid and never, ever, ever, helps. Ditto
running from cameras. Ibid for smugly sitting on the Assembly floor
while cameras photograph you and journalists attempt to speak with
you.
2. Avoiding the truth or delaying acknowledgement of it never,
ever, ever helps. In this case it probably makes it worse.
3. No amount of legal advice or political counsel can change
video/audio recordings. It’s as indelible as you-know-what on a
blue dress.
Given this, why the delay?
I don’t know Assemblyman Duvall, beyond his reputation, but I do
believe there was a narrow moment yesterday when Duvall might have
been able to capture control of the situation, attempt to regain
direction, say something, and then move on. But… Read More